Contact Us
At Grosvenor Casinos, we're committed to providing the best possible experience for our customers. If you need help with anything from placing a bet to troubleshooting a technical issue, our team is here to assist you.
Live Chat Support
We offer live chat support Monday - Friday between 8am and 10pm (UK time). This service allows you to get instant assistance on various topics such as deposit limits, self-exclusion, and technical issues. You can access live chat by clicking the 'Help' button located at the bottom right corner of our website.
Email Support
Our team responds to all emails within a few hours during operating hours. Please allow for up to 24 hours for responses outside of these times.
Help-Centre Access
We've created an extensive help-centre section on our website, where you can find answers to frequently asked questions and detailed guides on various topics such as account management, deposit methods, and responsible gaming.
Responsible Gambling Assistance
If you're concerned about your gambling habits or know someone who might be experiencing issues, please don't hesitate to contact us. Our team is trained to provide assistance with self-exclusion, reality checks, and other tools designed to help you maintain a healthy gaming experience. You can reach out via live chat, email, or by visiting our reception desks in person.
Technical Support
For any technical issues related to your account, device compatibility, or software problems, please contact us through live chat or email. Our team will do their best to resolve the issue as quickly and efficiently as possible.
Verification and Account-Help Support
If you're having trouble verifying your identity or need assistance with account-related issues such as password resets or login difficulties, please reach out via live chat or email. We'll guide you through the process and provide any necessary support to get you back up and running in no time.
Complaint or Dispute Guidance
In the unlikely event that we've made a mistake, please let us know right away. Our dedicated team will work with you to resolve the issue promptly and fairly. You can contact us via live chat, email, or by writing to our office at Grosvenor Casinos Limited, 71-75 Shelton St, London WC2H 9JQ.
Communication Response Expectations
We strive to respond to all inquiries within a few hours during operating hours (8am - 10pm UK time). Outside of these times, please allow for up to 24 hours for responses. We appreciate your patience and understanding in this matter.
Multilingual Support
While our primary language is English, we'll do our best to assist with other languages where possible. However, some support channels might not be available in all languages due to operational limitations.
General Support Workflow
By choosing the right contact method, you'll get help from our expert team as quickly and efficiently as possible. We appreciate your patience and look forward to assisting you with any questions or concerns you may have.
